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SLA and Support Overview

This page gives buyers and technical evaluators a public summary of FraudGuard support and availability expectations. Enterprise-specific commitments can be included in a signed agreement.

Last updated: June 11, 2026

Public plans are provided on commercially reasonable efforts unless a separate written agreement says otherwise. Business and enterprise customers can request custom SLA language, support expectations, and procurement review materials.

Operational Transparency

Current platform status and incident updates are published at status.fraudguard.io. We recommend subscribing to the status page for production integrations.

Support Channels

General support: hello@fraudguard.io
Sales and procurement: Use the homepage contact form or email with expected volume, use case, and required review materials.
Platform status: status.fraudguard.io

Enterprise Review Topics

Enterprise evaluations can include API availability expectations, response-time commitments, support response targets, planned maintenance language, data-processing terms, security review materials, and custom rate-limit or quota requirements.

Common Exclusions

Availability commitments, where agreed, typically exclude customer-side network issues, misuse of credentials or API keys, customer configuration errors, force majeure events, third-party outages outside FraudGuard control, and usage outside documented limits or acceptable use terms.

Contact

For SLA or procurement requests, email hello@fraudguard.io with your target plan, expected monthly request volume, peak request rate, deployment timeline, and review requirements.