SLA and Support Overview
A public summary of FraudGuard support, operational transparency, and enterprise review expectations for technical evaluators and procurement teams.
Commercially reasonable efforts
Default public plans do not imply custom SLA language unless a separate written agreement says otherwise.
Custom commitments available
Business and enterprise customers can request support expectations, procurement materials, and SLA review.
Operational transparency
Current availability and incident updates are published at the FraudGuard status page.
Helpful for evaluations
Include expected request volume, peak rates, deployment plans, and review needs when you contact the team.
Operational Transparency
Current platform status and incident updates are published at status.fraudguard.io. We recommend subscribing to the status page for production integrations.
Support Channels
- General support: hello@fraudguard.io
- Sales and procurement: Use the homepage contact form or email with expected volume, use case, and required review materials.
- Platform status: status.fraudguard.io
Enterprise Review Topics
Enterprise evaluations can include API availability expectations, response-time commitments, support response targets, planned maintenance language, data-processing terms, security review materials, and custom rate-limit or quota requirements.
Common Exclusions
Availability commitments, where agreed, typically exclude customer-side network issues, misuse of credentials or API keys, customer configuration errors, force majeure events, third-party outages outside FraudGuard control, and usage outside documented limits or acceptable use terms.
Contact
For SLA or procurement requests, email hello@fraudguard.io with your target plan, expected monthly request volume, peak request rate, deployment timeline, and review requirements.