Privacy Policy

This policy explains how FraudGuard.io handles information from website visitors, account users, API customers, and people who contact us.

Last updated: June 11, 2026

Information We Collect

We collect information you provide directly, including contact details, account registration details, support requests, billing-related details, and security or procurement inquiries.

When you use FraudGuard services, we may process API request metadata, queried IP addresses, account configuration, custom lists, usage metrics, logs needed to operate the service, and security telemetry needed to detect abuse and protect the platform.

Our website may use analytics and operational tooling to understand traffic, improve reliability, and detect abuse. Payment details, where applicable, may be handled by a payment processor rather than stored directly by FraudGuard.

How We Use Information

• Provide, secure, monitor, and improve FraudGuard services.
• Authenticate accounts, enforce plan limits, and prevent platform abuse.
• Respond to sales, support, security, and procurement requests.
• Analyze service usage, reliability, and product performance.
• Meet legal, compliance, accounting, and security obligations.

Data Retention

We retain information for as long as needed to provide the service, maintain security and auditability, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type, product, customer plan, and signed agreement.

Sharing and Subprocessors

We may share information with vendors that help us operate FraudGuard, such as infrastructure, monitoring, analytics, email, support, and payment providers. We do not sell customer API query data. We may disclose information when required by law, to protect the service, or to investigate abuse.

Security

FraudGuard uses technical and organizational measures designed to protect customer data and service integrity. No internet-connected service can guarantee absolute security, but security review materials can be requested for business and enterprise evaluations.

Your Choices

You can contact us to request access, correction, deletion, or export of personal information where applicable. Some data may need to be retained for security, fraud prevention, legal, or accounting reasons.

Contact

Questions about this policy or data handling can be sent to hello@fraudguard.io.